Sopera para Oya
Sopera para Oya for sale
Customer Reviews
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Hello, I bought a Sopera for Oya. My order number was 4603 and it was delivered on June 12. I was out town and I just opened the box yesterday Monday June 17 to find out that one of the handles of the sopera arrived broken in three pieces. The box itself was fine outside and the wrap was in good condition, with the fragile stickers, but when I unwrapped one of the handles it was broken. It looks like it was not handled with care during shipping. I would like a refund.I’m attaching some pictures to show the damage.
I had sent you two emails,I had called you twice and leave a voicemail , I also reached out through WhatsApp but I haven’t received any response yet. It have been 5 days since my package was delivered.
Thank you,
Maria Leiva
Dear Maria Leiva,
We apologize for any inconvenience you have experienced. We have responded to your email asking if you would prefer a refund or a replacement for the damaged sopera. We sincerely regret any trouble this may have caused you and appreciate your patience.
Please note that we do not control the email processes directly, but we are committed to resolving this issue promptly. Kindly check your email and let us know your preference so we can proceed accordingly.
Thank you for your understanding.
Sincerely,
Miguel Pérez
Botánica Online
Yourbotanicaonline@gmail.com
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