Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Yourbotanicaonline@gmail.com  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Yourbotanicaonline@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns for Products Already Shipped

If you request a return and your product has already been shipped, we would have to ask the shipping service for a refund on the shipping cost. It's important to clarify that, since the shipping is handled through an external company, we cannot be held responsible for the shipping charge. We are willing to refund the full amount of the item once we receive it back, but the shipping cost will only be refunded if the courier company issues such a refund.

If your package has already been dispatched and the courier company is in possession of it, we are not in a position to issue a refund for the shipping cost, as companies like USPS, UPS, FedEx, or DHL charge from the moment they pick up the package from our facilities.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods ( plants), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Returns Due to Personal Preference
We accept returns of any item that is not damaged simply because you didn't like it or decided that you no longer want it, with the exception of perishable goods such as plants, fruits, honeys, and some ingredients. It's crucial that in these instances, the customer takes responsibility for properly packaging the item for return. If it arrives damaged at our facility, you will need to file a claim with the postal service to cover the damages. We ensure our products reach you in perfect condition, but we are not responsible if returned items are not well-packaged and arrive damaged.

Please be aware that if you choose to return a product for reasons other than an error or damage on our part, you will be responsible for both the return and original shipping costs. You will receive a refund minus these costs.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 Item Exchanges and Insurance Coverage

If you decide to exchange an item for another, we do not offer the option to make that exchange directly. Customers must return the item in accordance with our previously mentioned return policies and place a new order for the desired product. This procedure is in place because our insurance only covers damages for legitimate purchases made by the customer. If a direct exchange were to be issued, the replacement product would not be covered by insurance for damages.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.