Hello Felix,

We sincerely apologize for the inconvenience regarding your order.

After reviewing the shipment details, we verified through the USPS tracking system that the package (Tracking Number: 420335699334610597205238631678) was returned to us on March 10 due to an insufficient or incomplete address provided during checkout. Because the address could not be properly validated by the postal service, USPS marked the shipment as “Insufficient Address” and automatically returned the package to our warehouse.

We completely understand how frustrating this situation can be and we truly regret any inconvenience it may have caused.

Please contact our support team so we can assist you right away. We will gladly help you with either:

• Reshipping the sopera once the correct address is confirmed
• Processing a refund, depending on your preference

To resolve this as quickly as possible, please reach out to us at:

yourbotanicaonline@gmail.com

Our goal is always to ensure every customer receives their order successfully, and we will be happy to resolve this situation for you as soon as possible.

Thank you for your understanding.

Botánica Online Support Team