Dear Customer,

We deeply regret the issues you've experienced with our product. I want to assure you that this is the first time we've heard of such a concern with our product.

Please be reminded that we have a customer protection insurance in place. Should you encounter any issue or dissatisfaction, we kindly ask you to reach out to us directly at Yourbotanicaonline@gmail.com. We will be more than happy to promptly address your concern, whether it's issuing a refund or sending a replacement product.

Again, we apologize for any inconvenience and appreciate your understanding.

Warm regards,

The Botanica Online Team.