Dear Iris,

We sincerely apologize for the inconvenience caused by the delay in your order. We understand how frustrating this situation can be.

Sometimes, shipping carriers misplace packages, which unfortunately leads to delays that are beyond our control.

Please contact our support team directly at yourbotanicaonline@gmail.com, and we will gladly issue a new order for you at no additional cost.

Thank you for your patience and understanding.

Warm regards,
Miguel Pérez
Botánica Online