Hello Miguel,
Thank you for sharing your feedback. We are truly sorry that you experienced this inconvenience.

After reviewing the UPS tracking details, we can confirm that the package was returned to our facility by the carrier. The shipping system clearly indicates that the apartment or suite number was missing or incorrect, and because of this, the carrier was unable to complete the delivery. When this happens, the package is automatically sent back to the sender.

Please understand that once the carrier picks up the packages from our facility, we no longer have control over the delivery process. Situations like missing address details—such as apartment or suite numbers—can unfortunately cause delays or returns like this one.

We want to resolve this for you as quickly as possible. You may choose one of the following options:

✅ A full refund, or
✅ A reshipment of your order (once the complete address is confirmed)

To proceed, please contact us directly:

yourbotanicaonline@gmail.com

WhatsApp: +1 (305) 522-5225

We will gladly assist you promptly and ensure this is resolved to your satisfaction.

Again, we sincerely apologize for the inconvenience, and we are here to help you with the best possible service.

Thank you,
Botánica Online
“Toda la magia al alcance de tus manos ✨”
botanicaonline.net

gracias