Dear Customer,

We sincerely apologize for the delays with your order. Your replacement plants have already been shipped and are still on their way. Unfortunately, it seems that the postal service is experiencing some delays, which have affected both your initial shipment and this replacement.

We truly appreciate your patience and understanding. Please don’t hesitate to reach out if you need any further information regarding your shipment. 🙏

Dear Customer,

We are sorry to hear about your experience and we sincerely apologize for any inconvenience caused. We have contacted you multiple times via email to address the issue with your order #4645.

You can reach us at our email (Yourbotanicaonline@gmail.com) or on WhatsApp for quicker communication. Please be assured that we have a policy that covers all types of damages. Although the shipping service you selected was slower, and we always recommend Priority Mail, we will take full responsibility in this case.

Please respond to our email with the detailed list and images of the damaged plants so that we can resolve this matter promptly. We are committed to ensuring your satisfaction and appreciate your cooperation.

Sincerely,

Miguel A. Pérez
Botánica Online
Yourbotanicaonline@gmail.com

We deeply regret the inconvenience with the delivery of your order. Although tracking shows it was delivered to a Parcel Locker in Boynton Beach, FL, on March 27, 2024, at 1:02 pm, we understand there are instances where delivery records may not accurately reflect the situation.

Please rest assured that we have insurance to cover such incidents, and we are here to assist you. We kindly ask you to contact us directly via WhatsApp or email so we can swiftly address and resolve this issue. We are committed to providing a satisfactory solution and want to ensure that any errors in the delivery process are rectified promptly.