Dear customer,

Thank you for sharing your experience with us. We’re truly sorry to hear that your water flowers didn’t thrive as expected, and we completely understand your frustration.

However, we’d like to clarify something important: our water flowers are harvested from large natural ponds, where the water remains still and does not recirculate. This stable environment allows the plants to grow strong and healthy, as they are accustomed to calm, nutrient-rich water.

When placed in fountains with recirculating water, like the one you described, the plants can become stressed and deteriorate quickly. Additionally, if they are exposed to full direct sunlight or if the water contains chlorine or high levels of minerals, they may turn yellow and rot within days.

Our water flowers can grow to an impressive size and have long-lasting beauty, but they must be cared for in the most natural conditions possible: non-chlorinated water, no constant movement, and partial sunlight.

We hope this information helps, and if you’d like to try again, we’d be happy to guide you step-by-step to ensure a better experience.

Warm regards,
Miguel Pérez
Botánica Online
“All the magic at your fingertips.”

Thank you for your wonderful review! We're delighted to hear that you were pleasantly surprised by receiving a live plant instead of a dried one. It's great to know that you're happy with your purchase and that it only needs water to thrive.

If you have any questions or need further assistance, please don't hesitate to contact us. We appreciate your support and look forward to serving you again in the future.

Best regards,

Miguel Pérez
Customer Service Team
Botánica Online