Dear Customer,

We sincerely apologize for the confusion with your order and understand your concern regarding the burn time of the candles. We would like to clarify that the 7-day candles from our collection are designed to burn for approximately 120 to 140 hours, which typically lasts about 5 to 7 days. However, several factors can affect the burn time, such as air quality, drafts in the area where the candle is lit, and how long the candle is left burning continuously.

If the candles burned out quicker than expected, it’s possible that these factors contributed to the shorter burn time. We recommend placing the candles in a draft-free and enclosed space to ensure a longer burn duration.

If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help.

Sincerely,
Miguel Pérez
Botánica Online