Dear Customer,

We deeply regret the inconvenience with the damage to your pilón for Chango. We understand how frustrating it can be to receive a damaged item. Unfortunately, once packages leave our facility, we cannot control how they are handled by the postal service. However, we are fortunate to have insurance against damages and are more than willing to replace or refund the damaged piece.

Please contact us at your earliest convenience by emailing us at yourbotanicaonline@gmail.com or via WhatsApp at 305-522-5225. We will be happy to resolve this issue in your favor.

Sincerely,

Botánica Online