Dear Customer,

We are sorry to hear about your experience and we sincerely apologize for any inconvenience caused. We have contacted you multiple times via email to address the issue with your order #4645.

You can reach us at our email (Yourbotanicaonline@gmail.com) or on WhatsApp for quicker communication. Please be assured that we have a policy that covers all types of damages. Although the shipping service you selected was slower, and we always recommend Priority Mail, we will take full responsibility in this case.

Please respond to our email with the detailed list and images of the damaged plants so that we can resolve this matter promptly. We are committed to ensuring your satisfaction and appreciate your cooperation.

Sincerely,

Miguel A. Pérez
Botánica Online
Yourbotanicaonline@gmail.com