Hi Rivera Miguel,

Thank you for reaching out and for your patience. We completely understand your frustration with not receiving your order of Omiero de Yemaya 1 liter (Order #7253). After reviewing the details, we confirm that the package was shipped on time via UPS (Tracking Number: 1ZE9105R0398153614), but it appears that it was lost in transit.

Please know that you are not at fault, and we want to make this right. Kindly email us directly at yourbotanicaonline@gmail.com, and we’ll be happy to send you a new order at no extra cost. This is how we normally handle situations like this—your satisfaction is our priority.

We understand how something like this might seem like a scam, but we assure you that we are a 100% legitimate store, and we’re fully committed to our customers. When rare issues like this occur, we respond quickly and fairly because we believe you deserve to receive exactly what you paid for—and to feel confident shopping with us.

We look forward to your email so we can ship out your replacement immediately.
Thanks again for giving us the opportunity to make things right.

With respect and commitment,
Customer Service - Botanica Online