We deeply regret to hear that your order arrived damaged. Despite our efforts to package our products securely, occasionally, postal services do not handle packages with the care we would expect. We understand how frustrating this can be and want to ensure it is resolved to your satisfaction.

Please contact us immediately at yourbotanicaonline@gmail.com, and we will gladly arrange to send a replacement at no cost to you. We appreciate your understanding and patience, and we are committed to ensuring your experience with us is positive.

Thank you for your feedback on the swift shipping and for bringing this issue to our attention.

Warm regards,
The Botánica Online Team