Dear Customer,

Thank you for taking the time to share your feedback regarding the 7-day candle you purchased from us. We’re sorry to hear that it did not meet your expectations in terms of longevity.

I’d like to explain that the physical duration of candles can be influenced by various environmental factors. For instance, if a candle is placed in an area with a draft or frequent air movement, it may burn faster than expected. This could be the reason why your candle lasted only 5 days instead of the full 7 days.

The rate at which a candle burns can also be affected by its location or positioning. A calm, sheltered area is ideal for ensuring a more consistent and longer burn time.

We strive to provide high-quality products to our customers and we value your feedback as it helps us to improve. If you have any further questions or concerns, or if there’s anything else we can assist you with, please do not hesitate to let us know.

Your satisfaction is important to us, and we’re here to help in any way we can.

Dear Customer,

We are glad to hear that you have received the candles and are pleased with their quality. We apologize for the inconvenience with the candle that arrived damaged. Regarding shipping times, we would like to inform you that we offer various shipping options, some more economical and others faster, depending on the urgency of each order. Unfortunately, we do not have control over the delivery times once the package is in the hands of the postal service.

Regarding the damaged candle, we want to assure you that we have insurance for all our shipments and are more than willing to issue a refund for this inconvenience. We would appreciate it if you could write to us at yourbotanicaonline@gmail.com with the details of your order and the issue, so we can process your refund as soon as possible.

We greatly appreciate your understanding and your preference for Botanica Online. We hope to continue to have your trust in future orders.

Sincerely,
The Botanica Online Team